Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotions, or unexpected delays, processing times may be extended.
2. Shipping Time

Estimated delivery times vary depending on your location:

Region    Estimated Delivery Time
Australia    5–14 business days
New Zealand    7–20 business days
United States & Canada    7–15 business days
Europe    7–18 business days
Asia    5–12 business days
Other International Locations    10–25 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, local courier delays, or other unforeseen circumstances.

3. Shipping Fees
Shipping costs are calculated at checkout.
Free shipping promotions may be available on selected orders.
Express shipping options may be offered depending on destination availability.
4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use the tracking information to monitor your shipment status online.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT depending on your country’s regulations.

These charges are the responsibility of the customer.

6. Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate.

We are not responsible for orders delayed or returned due to:

Incorrect shipping address
Failed delivery attempts
Unclaimed packages
Customs clearance issues

If a package is returned to us, additional shipping fees may apply for reshipment.

7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery and provide:

Your order number
Photos of the package/product
Description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

8. Contact Us

If you have any questions regarding shipping, please contact us:

Email: suhuang636@gmail.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM